Operations Management

• Oversee daily clinic operations, ensuring smooth workflow and efficiency.
• Monitor patient check-in, triage, and provider schedules to minimize wait times.
• Ensure all equipment, supplies, and workstations are prepared for the day’s operations.
• Address and resolve operational issues as they arise.
• Maintains the operational efficiency of the practice by overseeing cleanliness standards, manages administrative tasks, coordinates equipment maintenance and procurement, and ensuring effective stock management.

Staff Supervision & Development

• • Supervise front desk and clinical staff to ensure optimal performance.
  • Conduct staff scheduling, manage absences, and coordinate shift coverage as needed.
  • Provide coaching and performance feedback to support staff development.
  • Ensure compliance with clinic policies, procedures, and industry regulations.

Patient Experience & Quality Assurance

• Maintain high standards of customer service and patient satisfaction.
• Ensure that patients receive high-quality care and have positive experiences during their visits to the clinic.
• Address patient concerns and complaints promptly and effectively, striving to resolve issues to their satisfaction.
• Collaborate with healthcare providers to maintain clinical excellence and adherence to best practices.

Communication & Coordination

• Serve as a liaison between staff, providers, and management.
• Facilitate team meetings, briefings, and training sessions as needed.
• Ensure accurate documentation and reporting of operational metrics.

Safety & Compliance

• Ensure adherence to infection control protocols and workplace safety policies.
• Monitor compliance with health regulations, clinic protocols, and accreditation standards.
• Address and escalate any safety or compliance concerns as necessary.

Documentation and Communication:

• Assisting in drafting Memos and Contracts.
• Maintaining Admin files (i.e. memos from different departments).
• Prepare regular reports as needed (i.e. priority list for repairs).

Financial Management:

• Preparing financial documents (i.e. cash advance and request for payment).
• Prepares payment reports for Finance and Suppliers, as well as daily/monthly reports on sales and revenue.
• Prepares liquidation of revolving funds and cash advances of the branch/clinic.
• Manage the clinic’s budget and financial resources effectively, ensuring cost-effective operations.

Inventory Management:

• Manage inventory costs within the clinic’s budget.
• Maintain accurate inventory records of medical supplies, office materials, and equipment.
• Conduct regular inventory checks to prevent shortages or overstocking.
• Place orders for supplies in a timely manner to ensure uninterrupted clinic operations.
• Monitor supply usage trends to optimize ordering and reduce wastage.
• Provide inventory reports to management as needed.

Facility Management:

Qualifications:

• Bachelor’s degree
• Proven experience as a clinic supervisor or similar role.
• Strong leadership, problem-solving, and organizational skills
• Excellent communication and customer service abilities
• Strong communication and teamwork skills.

(FOR POOLING)

In this role, the Radiologic Technologist is responsible for operating X-ray and other imaging equipment to produce images of the internal structures of the body for diagnostic purposes. They work closely with physicians and other healthcare professionals to obtain high-quality images while ensuring the safety and comfort of patients.

The Radiologic Technologist will also play a role in ensuring confidentiality and adherence to safety protocols are vital aspects of the position. Additionally, the Radiologic Technologist shall be responsible for coordinating specimen send-outs and timely reporting of results.

Flexibility to take on additional duties assigned by the Company is expected, contributing to the overall efficiency and quality of healthcare services provided.

Key Responsibilities and Accountabilities:

Patient Care

• You will be responsible in preparing the imaging procedure to the patients, and explain they understand the process.

Equipment Management

• You will be responsible for monitoring the inventory of laboratory supplies, as well as ensuring the proper maintenance of radiography equipment.

Laboratory Examinations

• You will perform all required laboratory examinations with the highest degree of accuracy and efficiency, ensuring reliable and consistent results.

Confidentiality

• Strict adherence to confidentiality protocols is imperative in handling all laboratory results, maintaining the privacy and trust of our patients.

Safety Protocols

• Strictly observe and uphold established standards for aseptic techniques, universal precautions, and the proper storage and disposal of infectious waste and sharps.

Timely Reporting

• Ensure the timely reporting of laboratory results, guaranteeing their correctness and accuracy.

Additional Responsibilities

• Be prepared to take on other duties and responsibilities as assigned by the Company, its directors, or persons designated by the Management.

Qualifications:

• Registered Radiologic Technologist (with CT and Mammogram experience preferred).
• Demonstrates strong organizational skills and a commitment to effectively implement and follow company directives.
• Exhibits the ability to meet deadlines consistently.
• Competent in performing various office tasks, including secretarial and clerical duties.
• Ensures the office premises are kept orderly and clean.
• Maintains a high standard of cleanliness in all assigned tasks and practices good personal hygiene.
• Performs tasks and assignments with both speed and precision.
• Maintains a positive and professional attitude towards work, clients, colleagues, the Company, its affiliates, as well as its directors, officers, and employees.
• Willingness to undertake any other duties or responsibilities assigned by the Company, its directors, or individuals designated by the Company.

(FOR POOLING)

In this role, the Medical Technologist will play a pivotal role in the delivery of accurate, reliable and timely diagnostic results. The Medical Technologist’s responsibilities will include the monitoring the inventory levels of reagents and equipment, traceability of specimens, and accurate performance of laboratory examinations. The Medical Technologist will also play a role in ensuring confidentiality, proper specimen handling, and adherence to safety protocols are vital aspects of the position. Additionally, the Medical Technologist shall be responsible for coordinating specimen send-outs and timely reporting of results. Flexibility to take on additional duties assigned by the Company is expected, contributing to the overall efficiency and quality of healthcare services provided.

Key Responsibilities and Accountabilities:

Reagent and Equipment Management

• You will be responsible for monitoring the inventory of laboratory reagents and supplies, as well as ensuring the proper maintenance of all laboratory machines and equipment.

Specimen Traceability

• It will be your duty to meticulously track and maintain traceability of all specimens collected within the laboratory.

Laboratory Examinations

• You will perform all required laboratory examinations with the highest degree of accuracy and efficiency, ensuring reliable and consistent results.

Confidentiality

• Strict adherence to confidentiality protocols is imperative in handling all laboratory results, maintaining the privacy and trust of our patients.

Specimen Handling

• You will be responsible for the preparation of specimens for send-out and coordinate with external laboratories for timely pick-up and release of results.

Safety Protocols

• Strictly observe and uphold established standards for aseptic techniques, universal precautions, and the proper storage and disposal of infectious waste and sharps.

Timely Reporting

• Ensure the timely reporting of laboratory results, guaranteeing their correctness and accuracy.

Additional Responsibilities

• Be prepared to take on other duties and responsibilities as assigned by the Company, its directors, or persons designated by the Management.

Qualifications:

• Registered Medical Technologist
• Demonstrates strong organizational skills and a commitment to effectively implement and follow company directives.
• Exhibits the ability to meet deadlines consistently.
• Competent in performing various office tasks, including secretarial and clerical duties.
• Ensures the office premises are kept orderly and clean.
• Maintains a high standard of cleanliness in all assigned tasks and practices good personal hygiene.
• Performs tasks and assignments with both speed and precision.
• Maintains a positive and professional attitude towards work, clients, colleagues, the Company, its affiliates, as well as its directors, officers, and employees.
• Approaches work with humility, embracing opportunities to learn and fulfill duties diligently.

(FOR POOLING)

The Medical Records/Releasing is responsible for managing the organization, maintenance, and release of medical records while ensuring strict adherence to confidentiality and privacy regulations. This role involves coordinating requests for medical records, verifying authorization, and accurately releasing records to authorized parties. The Medical Records/Releasing will also maintain patient accounts, update personal information, and support the efficient operation of the clinic’s medical records system.

Key Responsibilities and Accountabilities:

Confidentiality Management

• Ensure strict confidentiality of all medical records to safeguard patient privacy.
• Implement and enforce policies and procedures to maintain the security of medical records.

Data Integrity and Access Control

• Verify the completeness and accuracy of information in medical records.
• Limit access to medical records to authorized personnel only, in compliance with regulations.

Record Management

• Organize and maintain patient records to ensure easy retrieval and access to treatment information.
• File and retrieve patient records accurately and efficiently.

Request Processing

• Receive and process requests for copies of medical records and authentication of medical certificates.
• Validate requests and ensure proper authorization before releasing records.

Record Retrieval and Release

• Retrieve medical records from the archiving system promptly and accurately.
• Release medical records to authorized parties in accordance with established procedures and regulations.

Patient Account Management

• Collect, record, and update personal information in patient accounts accurately.
• Maintain patient accounts to ensure data integrity and compliance with clinic policies.

Compliance and Documentation

• Ensure compliance with relevant laws and regulations, including HIPAA.
• Document all actions related to the release of medical records and maintain accurate records of requests and authorizations.

Customer Service

• Provide excellent customer service to patients and authorized parties requesting medical records.
• Address inquiries and concerns regarding medical records promptly and professionally.

Additional Responsibilities

• Be prepared to take on other duties and responsibilities as assigned by the Company, its directors, or persons designated by the Management.

Qualifications:

• Proven experience working with medical records management systems and electronic health records (EHR) software.
• Excellent attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to interact professionally with patients and colleagues.
• Proficiency in computer applications such as Microsoft Office Suite and EHR software.
• Prior experience in medical records management or a healthcare setting is desirable.

(FOR POOLING)

The ABC Nurse of Clinica Prime Cebu, Incorporated, plays a vital role in safeguarding community health by delivering high-quality, evidence-based nursing care to patients exposed to animal bites. This position focuses on prompt assessment, proper wound management, vaccine administration, and patient education in accordance with the Department of Health (DOH) standards and Clinica Prime’s commitment to safe, compassionate, and efficient care. The ABC Nurse is a frontline healthcare professional who ensures that every patient receives timely treatment, clear guidance, and a positive clinical experience while upholding the clinic’s standards for safety, accuracy, and professionalism.

Key responsibilities and accountabilities

Patient Care and Clinical Services

• Performs prompt assessment and triage of patients presenting with animal bite exposures.
• Conducts wound evaluation and provides appropriate wound care following DOH protocols.
• Administers prescribed anti-rabies vaccines, immunoglobulins, and other medications safely and accurately.
• Observes patients for post-treatment or post-vaccination reactions and responds appropriately.
• Assists in minor medical procedures related to animal bite management.
• Provides clear aftercare instructions and health education to promote patient safety and compliance

Patient Experience and Safety

• Ensures a clean, safe, and organized clinical environment in line with Clinica Prime standards.
• Maintains complete and accurate patient documentation and clinic records.
• Addresses patient concerns with professionalism, empathy, and respect.
• Coordinates patient referrals to physicians or specialists when clinically indicated.

Clinic Support

• Assists in other nursing services such as clinic vaccination programs and OPD IV therapy as required.

Other Responsibilities

• Performs additional tasks and responsibilities as assigned by the Company or Management.

Qualifications

• Registered Nurse; with DOH Training Certificate on Animal Bite
• Demonstrates strong organizational skills and a commitment to effectively implement and follow company directives.
• Exhibits the ability to meet deadlines consistently.
• Maintains a high standard of cleanliness in all assigned tasks and practices good personal hygiene.
• Performs tasks and assignments with both speed and precision.
• Maintains a positive and professional attitude towards work, clients, colleagues, the Company, its affiliates, as well as its directors, officers, and employees.
• Approaches work with humility, embracing opportunities to learn and fulfill duties diligently.
• Willingness to undertake any other duties or responsibilities assigned by the Company, its directors, or individuals designated by the Company.

(FOR POOLING)

The Nurse is a vital healthcare professional responsible for conducting quick health assessments, administering medications and vaccines, assisting in minor surgical procedures, and providing aftercare. Additionally, the role involves patient interaction, including referring patients to primary and specialist doctors, addressing queries and complaints, and offering health education. The Nurse also manages administrative tasks, such as registering patients, encoding transactions, and maintaining accurate records. Collaboration with colleagues for department improvement and regular updates to the Clinic Manager on the department’s status are integral aspects of the role. Overall, the Staff Nurse plays a multifaceted role in delivering comprehensive patient care and supporting the efficient operation of the clinic.

(FOR POOLING)

The Customer Service Representative plays a pivotal role in delivering outstanding customer service to our patients and visitors. Their responsibilities encompass handling inquiries, scheduling appointments, addressing billing queries, and ensuring comprehensive patient satisfaction

• Obtaining and organizing approval forms and receipts, inputting patient data for daily census.
• Overseeing monthly census for the Diagnostic Department, managing scheduling of doctors’ appointments.
• Filing ultrasound request forms, ensuring the secure storage of duplicate ultrasound results.
• Assist in securing Letters of Authorization (LOA) from HMOs and other necessary documents for consultation and diagnostic approval.

Assistance in Diagnostic Department Operations:

• Assisting in multiple areas of the Diagnostic Department, such as Radio Ultrasound, OB Ultrasound, ECG treadmill, 2D Echo, Vascular, and X-ray sections, scheduling and preparing patients for special procedures, logging patient data in department logbooks, and effectively communicating pertinent information

Patient Education:

• Provide information to patients about clinic services, procedures, and policies, as well as relevant health education resources or community programs.

Continuous Improvement:

• Identify opportunities for process improvement in customer service workflows and collaborate with management to implement enhancements that enhance the patient experience.

Additional Responsibilities:

• Be prepared to take on other duties and responsibilities as assigned by the Company, its directors, or persons designated by the Management.